This hp laptop sat for years not needed and unused. Unfortunately the password was forgotten and the ability retrieve the owners precious memories was no longer possible. If it was a local account we could have easily removed the password and save the original account and all data but this one has a live email linked to it that is also no longer available/forgotten. Generally we would use a boot cd like hirens to back door in to the laptop and recover data but there were a few precious applications and the owner wanted to ability to log back in to the old account if they ever remember the password. So we used an old but good method replacing utilman.exe with cmd.exe so we can get an elevated command prompt and add a new account so as much data as possible could be recovered.
